Author Topic: Not received license or download link  (Read 309 times)

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Offline dajoco

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Not received license or download link
« on: October 28, 2026, 12:52:59 PM »
I have just ordered a new license for Bank Genie Pro 6(without investments) because I want to install it on a different laptop.  The payment has come out of my Paypal account but I have not received an email with license details or download link from Bank Genie.  I think that the problem may be that the Paypal account that I used was registered to a different email address than the email address that I am registered with to BankGenie.  (I use two Paypal accounts- one personal and one for a charity - i used the charity addresson this occasion because I am use BankGenie to process the charity accounts)  I can confirm that the money has been taken out from the Paypal Account.

Online ideasguy

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Re: Not received license or download link
« Reply #1 on: October 29, 2026, 12:06:59 PM »
We spoke last Night David.
We discovered that the confirmation email with the download link was in your junk mail.
You sent me an email later to say "Thank you.  Now installed"

Offline dajoco

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Re: Not received license or download link
« Reply #2 on: October 29, 2026, 02:07:10 PM »
Yes.
Now installed and working. Thank you for your swift response and help