Author Topic: Not received license or download link  (Read 2 times)

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Online dajoco

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Not received license or download link
« on: Today at 12:52:59 PM »
I have just ordered a new license for Bank Genie Pro 6(without investments) because I want to install it on a different laptop.  The payment has come out of my Paypal account but I have not received an email with license details or download link from Bank Genie.  I think that the problem may be that the Paypal account that I used was registered to a different email address than the email address that I am registered with to BankGenie.  (I use two Paypal accounts- one personal and one for a charity - i used the charity addresson this occasion because I am use BankGenie to process the charity accounts)  I can confirm that the money has been taken out from the Paypal Account.