The Ideas Genie Community Forum

Bank Genie => General discussion => Topic started by: Charlesb on September 16, 2015, 05:36:29 PM

Title: Opening new Data Base
Post by: Charlesb on September 16, 2015, 05:36:29 PM

Hit a problem trying to open an established new additional data base
Worked on the said base for a day or two,  closing down and reopening
a number of times . . . (enjoying myself really)
Now, it won't open, with the information :-

Open not enabled
Selected folder does not contain BG files
Looking for :trans
Been using the same folder/file all the time
I have looked at the file location and all the files seem to be there
I have also tried a "repair install " from the program disc
It's a mystery . . . What can I try ??

Title: Re: Opening new Data Base
Post by: ideasguy on September 17, 2015, 09:30:55 AM

Once again, please DO NOT use that repair/Install method.
That could make things worse.
There is ALWAYS a solution without that approach.

First question:
Where is your data located?
a) Local drive (same as Bank Genie program files) or b) on an external drive.
Please reply by email as I prefer to do support on a one to one basis.

Once fixed, we can post the outcome here.

Title: Re: Opening new Data Base
Post by: Charlesb on September 17, 2015, 11:39:58 AM

On usb memory stick.
Just 3 folders on it
1. Backup Charles
2. BankG
3. Mavis Data (the one that won't open)

Title: Re: Opening new Data Base
Post by: ideasguy on September 17, 2015, 12:55:24 PM

Hi Charles

Do the other 2 open?

Try this:
Exit from Bank Genie.
Eject the Memory stick using Windows tools.
Remove from computer.
Reinsert.
Start BG.
Does that make it open?

Title: Re: Opening new Data Base
Post by: Charlesb on September 17, 2015, 02:41:54 PM

Done as you suggested
All 3 files open from the memory stick ok
Still same problem within BG transfer

Even tried "stick" in new ESB socket but same result.

Charles

Title: Re: Opening new Data Base
Post by: ideasguy on September 17, 2015, 06:21:31 PM

We will need to resolve this by telephone Charles.
Ive sent you an email.

Title: Re: Opening new Data Base
Post by: Charlesb on September 18, 2015, 11:26:48 AM

After telephone conversation with GEORGE, this problem has been fixed!!
Method:-
Go to the top menu bar and click  File
In the drop down options click  Re-Index
This "switched on" the Step2 - OPEN window in the open new data screen

Tried  for two days to rectify this myself
GEORGE fixed it in a flash!!
Excellent support for what is an excellent program . .  love it

Title: Re: Opening new Data Base
Post by: ideasguy on September 18, 2015, 01:26:39 PM

I was quite relieved we managed to fix it so easily over the phone Charles.
Thank you for your kind comments!

That File>Reindex program was created to rectify an "odd" problem Barry (BarryL on the forum) was experiencing.
Useful :D